Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or curious how we put our rankings together? This page covers how to reach our team and what kind of enquiries we're best placed to help with.
How to Reach Our Team
Email is the quickest and most reliable way to get in touch. Send your message to [email protected] and a member of our editorial team will read it in full before replying — we don't rely on automated responses.
To help us route your message properly, it's useful to mention upfront whether you're asking about a specific brand, a bonus offer, a technical issue with the site, or something else entirely. A clear subject line saves everyone time.
What We Can Help With
- Questions about our reviews — If you'd like more detail on why a particular casino is ranked where it is, or how a welcome bonus compares to others, ask away.
- Corrections — Bonus terms, wagering requirements and site features change often. If you notice something on our pages that looks out of date, we want to know so we can update it.
- Content suggestions — If there's a topic related to Canadian online casinos you think we should cover — a payment method, a game category, a licensing question — let us know what you'd find useful.
- Site feedback — Problems navigating the site, broken links, or anything that made your visit harder than it should have been.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we'll point you toward organisations that offer support in Canada.
What We Can't Help With
We're an independent review and comparison site — we don't operate any of the casinos listed on pembertondistillery.ca, so we can't access player accounts, process withdrawals, resolve account verification issues, or intervene in disputes between a player and a casino operator. For those matters, you'll need to contact the casino's own customer support directly, since only they hold your account details.
A Quick Note on How We Work
Our rankings and offer listings are based on independent research into licensing, game selection, payment options and bonus terms. Where a casino pays to be featured, that arrangement never decides its position in our tables — reader questions and corrections genuinely inform how we keep pages accurate over time, which is part of why this contact channel matters to us.
If you're still exploring your options before choosing where to play, our comparison of Best Non GamStop Casinos 2026 is a good place to see how different operators stack up on offers, payment methods and eligibility.
What Happens After You Send a Message
Every message is read by a person, not a filter. We aim to reply within two working days, though enquiries that need fact-checking against a casino's current terms — bonus caps, wagering rules, deposit limits — can occasionally take a little longer, since we'd rather give you an accurate answer than a fast one.
Whatever the reason for your message, thank you for reaching out. Feedback from readers is one of the main ways we catch outdated details and keep this site useful for Canadian players comparing their next online casino.